PLEASE READ THESE TERMS AND CONDITIONS ('TERMS') CAREFULLY BEFORE USING THIS SITE

1. Who we are and how to contact us

   1. www.carolrobinson.com.au is a website (“Website”) operated by Carol Robinson ABN 23 224 896 865 (we, us and our).

   2. To contact us, please email hello@carolrobinson.com.au  

   3. We offer The Self Love Affair online course, and other personal development courses via the Website from time to time (‘Course’). Reference to the Website, includes the Course.
      
      

2.  Agreement

   1. By using or visiting our Website or enrolling in our Course, you confirm that: (A) you have read and accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Website; (B) you are at are at least 18 years old, residing in Australia and using this Website within Australia. We may, at any time, revoke your membership should we have any reason to believe that you have misrepresented your age.
      
      

3. We may make changes to these Terms

   1. We may amend these Terms from time to time. Every time you wish to use our Website, or the Course, please check these Terms to ensure you understand the Terms that apply at that time. By continuing to participate in the Course, after the amendments take effect, you agree to be bound by the Terms as amended.

   2. These Terms were most recently updated on 12 February 2024.
      
      

4. We may make changes to our Website

   1. We may update and change our Website from time to time to reflect changes to the Course, products, our users' needs, changes in law and our business priorities.
      
      

5. We may suspend or withdraw our Website

   1. We do not guarantee that the Course, the Materials, our Website, or any content on it, will always be available, uninterrupted or be error-free. We may suspend or withdraw or restrict the availability of all or any part of our Website or products for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. 

   2. This Website is provided on an "as is" and "as available" basis, and we make no representations or warranties, express or implied, regarding the operation or availability of the Website or the Course. 
      
      

6. Our Course

   1. We will provide the following Course to you through the Website:

      1. The Self Love Affair;

      2. Any other personal development courses we may offer from time to time;

      3. Including any materials, documents, video content, interactive learning content, quizzes and assessment that we may provide you as part of the Course (“Materials”) 

   2. We will deliver the Course and/or prepare the Materials with reasonable skill and care and in accordance with these Terms and all relevant laws. 

   3. The Course and your access to the Materials will commence on the date which we receive payment of the Course Fees.

   4. The Course will ordinarily be provided by the day/time and method indicated on the Website, or otherwise in any manner determined by us, including email, videoconferencing, such as zoom, SMS, social media or other platforms at our discretion. We will not be responsible for any failure in delivery of the Course due to errors or delays caused by your email host, internet provider or other security provider. 

   5. The approximate duration of the Course is indicated on the Website. You acknowledge and agree that any dates for completion notified by us are estimates only, and we will have no liability to you for failing to meet any delivery or milestone date. 

   6. We reserve the right to vary the Materials, Course content and any assessments in our sole discretion. 

   7. Completion of the Course will not result in any formal qualification. The Course is informational only and is not provided by a registered educational institution. 

   8. We reserve the right to postpone the delivery of the one-to-one element of the Course in the event of personnel illness or other unforeseen event. We will endeavour to provide you with as much notice as possible of any postponement.

   9. We and our personnel deliver the Course. Where we are unable to deliver the Course for any reason, we reserve the right to deliver the Course through a substitute or an alternative service provider.
      
      

7. Registration to use the Course

   1. To access the Course, you must first register for an account through the Website. Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms.

   2. As part of the registration process, or as part of your continued use of the Course, you may be required to provide personal information about yourself (such as identification or contact details).

   3. You warrant that any information you give to us in the course of completing the registration process will always be accurate, correct and up to date. Please advise us if you would like to make changes to your membership such as your contact or payment details.
      
      

8. Your obligations as a Member

   1. As a Member, you agree to comply with the following:

      1. you will use the Course only for purposes that are permitted by:

         1. the Terms; and

         2. any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

2. the Course, Materials and information provided by us, is strictly confidential and is provided to you for your personal use only. We reserve the right to immediately terminate your membership if we suspect you have shared, or allowed the sharing, of any information with a non-member;

3. you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Course. You must immediately notify us of any breach of your user details; 

4. you will not use the Course, Materials or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by us in writing;

5. you will not use the Course or Website for any illegal and/or unauthorised use which includes collecting other Members’ data and sending unsolicited emails;

6. you agree that commercial advertisements, affiliate links, and other forms of solicitation uploaded by you may be removed from the Website without notice and may result in termination of the Course; 

7. where we allow you to post any content on the Website or any other channel, you agree that you will not post or transmit any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, likely to incite violence, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security. We have the right to take down this information at our sole discretion and without notice; and 

8. you acknowledge and agree that any automated use of the Website or its Course is prohibited.
   
   

9. Payment

   1. You must pay the then current fees for the Course prior to the Course commencing (“Course Fee”) by way of credit card payment.

   2. You accept that you are required to pay the full amount of the Course Fees even if you do not complete the Course.

   3. Payment for Course Fees must be made in Australian Dollars and by the methods offered by us at our discretion, currently via Visa, MasterCard or American Express debit or credit cards or via UnionPay, Apple Pay or Google Pay. We will suspend your membership if the Course Fee is not paid in advance.

   4. Where the Course Fees are paid on a periodic basis, such as monthly, you expressly authorise us to automatically charge your credit or debit card for each Course Fee, without further authorisation from you. 

   5. You agree that you have read, understood and agree to be bound by the relevant payment gateway terms and conditions which are available on that third party website.

   6. You will be liable for any banking fees and charges and other fees including administration fees where there has been a refund or denial of the Course Fee by your banking or credit institution. 

   7. Should we consider it necessary to vary the Course Fee at any time, we will provide you with reasonable notice and you may elect to cancel before the changes take effect.
      
      

10. Refund Policy

    1. We will only provide you with a refund of the Course Fees in the event we are unable to continue to provide the Course or we make a decision, at our absolute discretion, that it is reasonable to do so under the circumstances. 
       
       

11. Intellectual Property 

    1. We own the intellectual property rights in the Course, Website and Materials, and you will have a non-exclusive, non-transferable licence to use the Course and Materials for your own personal purposes. 
       
       

12. Privacy

    1. You agree to allow us to send you electronic communication (including email and SMS) regarding the Course, including any information regarding or relating to our Course, in accordance with our Privacy Policy.  Please see our Privacy Policy for information about our privacy practices. 
       
       

13. Competitors

    1. If you are in the business of providing similar courses to consumers for a commercial gain, whether business consumers or domestic consumers, then you are our competitor. Competitors are not permitted to use or access our Courses, Website and Materials. If you breach this provision, we will hold you fully responsible for any loss that we may sustain and hold you accountable for all profits that you might make from such a breach.
       
       

14. General Disclaimer

    1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

    2. Subject to this clause, and to the extent permitted by law all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded.

    3. By using our services, you agree that we are not to be held liable for any decisions you make based on any of the Course, Materials or guidance and any consequences, as a result, are your own. Under no circumstances can you hold us liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, Materials or techniques used or provided by us.

    4. All our information on both the Website, Materials and in Course is informational only, not tailored to your specific circumstances and is for general informational purposes only. While we use reasonable attempts to ensure the accuracy and completeness of the information, Materials and Course content, we make no representation or warranty in relation to it, to the maximum extent permitted by law. Results are not guaranteed and  we take no responsibility for your actions, choices or decisions.

    5. Any advice or information given as part of the Course and the Materials is not intended to be a substitute for professional medical, financial or legal advice, diagnosis, or treatment. Always seek the advice of a qualified industry professional with any questions you may have regarding any medical, financial or legal matters. Never disregard qualified professional advice or delay in seeking it because of anything contained in the Course or Materials. 
       
       

15. Limitation of liability

    1. Both parties’ total liability, save for your non-payment of the Course Fees, or any of our loss arising out of your unauthorised disclosure of the Content, both of which is uncapped,  arising out of or in connection with the Course or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Course to you, or the Course Fees paid by you in the preceding 12 months. 

    2.  Neither party is liable to the other in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise for any loss of profit or revenue (whether direct or indirect), loss of opportunity or loss of goodwill, and/or any indirect, special or consequential loss of any kind.

    3. Nothing in these Terms will limit a person’s liability for: a) death or personal injury caused by that person’s negligence; b) that person’s fraud; or c) anything else that cannot be limited by law.
       
       

16. Termination/Cancellation 

    1. The Terms will continue to apply until after the Course has been completed by you or until terminated by either you or by us as set out below.

    2. You may cancel your membership in the Course up to 48 hours after receiving the first module of the Course. Any cancellation under this clause will result in a full refund of the Course Fees, minus a 10% administration fee.

    3. Your cancellation notice should be sent, in writing, to us via email to hello@carolrobinson.com.au

    4. No refunds will be given for cancellations made more than 48 hours after receiving the first module of the Course. 

    5. We may at any time, terminate the Terms with you if:

       1. you have breached any provision of the Terms or intend to breach any provision;

       2. we are required to do so by law;

       3. if your conduct impacts our name or reputation or violates the rights of those of another party; or

       4.  the provision of the Course to you by us is, in our opinion, no longer commercially viable.

    6. Upon termination of these Terms, your membership will be revoked, and you will no longer have any right to use the Course or the Materials. Any outstanding Course Fees will become due and payable by you. Any Course Fees paid in advance are non-refundable. 
       
       

17.  We are not responsible for viruses

    1. We do not guarantee that our Website will be secure or free from bugs or viruses or any other type of malicious code or software.

    2. You are responsible for configuring your technology to access our Website. You should use your own antivirus software.
       
       

18. We are not responsible for websites we link to

    1. Where our Website contains links to other sites (including banner advertisements and sponsored links) and resources provided by third parties, these links are provided for your information only and you access third party websites subject to the terms and conditions for those websites.
       
       

19. General

Disputes: In the event of any dispute, the parties agree to mediate before proceeding to litigation. 

Force majeure: If we are unable to perform in whole or in part, any obligation under these Terms as a result of any fact, circumstance or matter beyond our control, we are relieved of that obligation to the extent and for the period that we are unable to perform the obligation.  You agree that we will not be held liable for any delay or failure in performance of any part of the Coaching Services or delivery of the Materials.

Severability: Any provision of these Terms which is void, illegal or otherwise unenforceable will be severed to the extent permitted by law without affecting any other provision of the Terms.

Relationship: These Terms do not confer an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between us and you or any other party unless expressly stated otherwise.

Entire agreement: These Terms form the entire agreement between the parties in relation to the Services. It replaces any earlier agreements, representations or discussions.

Jurisdiction: These Terms are governed by the laws of Queensland.  You irrevocably and unconditionally submit to the exclusive jurisdiction of the Queensland courts.  Although the Course may be accessed throughout Australia and overseas, we make no representations or warranties that its content, or the Products, comply with the laws (including intellectual property laws) of any country outside Australia. If you access the Website from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located.  This clause survives termination of these Terms.